Within this Quick Reference section you can find important information and support for dealing with an intervention
Start by selecting a relevant section:
Welcome to the
Quick Reference
Contacts
Training
Videos
Resources
Forms
Contacts
BTP
You can alert BTP by calling 0300 123 9101
In non-urgent cases you can text 61016 or call 0800 40 50 40
Samaritans
You can call Samaritans for free, 24/7 on 116 123 or email Jo@samaritans.org
Local services
You can find local services on the Hub of Hope
EAP / MHFA
Your employer may provide an Employee Assistance Programme (EAP) and/or Mental Health First Aiders (MHFA) to support you with any issues you are experiencing that impact your own emotional health and wellbeing.
Training
Managing Suicidal Contacts
The Managing Suicidal Contacts course provides rail staff with the skills and confidence to recognise and support a potentially suicidal person on the rail network. The course provides practical guidance for how to identify, approach and engage with a vulnerable person, how to move them away to a place of safety and where to go for further support.
This course is particularly relevant for those working at stations, on trains or on track who have contact with the public.
The number of life-saving interventions made each year is rising and we know that they are saving lives. Why not find out more about the MSC course and gain the skills to save a life?
Need to know:
- Face-to-face or virtual course
- 3 hours in duration
- Free to attend
For more information please contact: railcompanies@samaritans.org
Trauma Support Training – Back on Track
Detailed advice for staff who may find themselves involved in the management of traumatic events, such as Network Rail Mobile Operations Managers or in their aftermath, train depot maintenance personnel.
Trauma Support Training – Journey to Recovery
A course providing advice and support for drivers and driver managers who have, or who might witness traumatic events such as suicides, or who needed to offer support to those that have.
Videos
Performing an intervention – John’s story
Please watch this 3-minute video which summaries the six core components of carrying out an intervention.
Warren’s Story
Please watch this 3- minute video shares his story of attempting to take his life.
Matt’s Story
Please watch this 3-minute video about the intervention he performed and the thank you letter he received.
Performing an intervention – Karl’s story
Please watch this 3-minute video which summaries the six core components of carrying out an intervention.
Resources
TACTICS Card
Information on how to identify and approach a person at risk on a pocket sized double sided card.
Suicide Prevention Handbook
This RISSG pocket handbook contains all the basic yet essential information to help you make a difference and can be used as an aide-memoire to the key topics covered in the Learning Tool.
RPRS Contact Cards
Handy sized reference cards to support a referral to Samaritans if you encounter someone in need of emotional support.
Forms
Samaritans Intervention Form
This form has been created to help the industry capture details of staff experiences when making contact with someone who was potentially suicidal on the railway. By sharing your experience, it will help the RISSG identify where there may be an emerging issue and how to better target resources.
You can also complete this form online:
https://www.surveymonkey.co.