Samaritans support available to the rail industry – including post incident support framework

June 4, 2019 11:44 am Published by

This document summarises the support Samaritans offer to the industry including information on how Samaritans volunteers can attend a station following a suicide incident to provide emotional support to staff and passengers – this is known as post incident support.

The primary objective for volunteers attending a station following an incident is to provide a reassuring presence should anyone wish to talk to them, by listening to their concerns, worries or troubles and encouraging them to talk about how they feel. This could be passengers, staff, cleaners, BTP officers – anyone.

Volunteers will have a highly visible presence on the station to encourage people to talk about how they are feeling.  They will also hand out materials with Samaritans contact details to members of the public to raise awareness of the service and in case they would like to contact Samaritans in their own time.  Rail staff can contact Samaritans directly to request support, but Samaritans will also offer it when they become aware of an incident.

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This post was written by Mark